Sony India — Sony Xperia M4/ Given Damage mobile and not Replacing or Refunding

Address:	Bangalore, Karnataka
Website:	www.sony.co.in

Hello Sir/Madam, Hope you are doing well. I Bhupinder Singh write this email to inform you that I recently bought Sony Xperia M4 Aqua mobile Model No: E2363 (White), IMEI No: [protected] from Reliance Shop Address: 558373/2, 100 feet ring road, 1st phase, BTM Layout, 2nd Stage, Bangalore-560076 on 20/09/2015 Time: 21:22 PM. Through this email i would like to inform you that I found its a damage mobile phone as Its slim slot 1 was not in condition to work and left side of the screen there is minor gap or space on the handset and its a waterproof handset. Firstly I went to Reliance Shop I showed him the mobile and issues which were there in the handset. Reliance person told me that I should go to Sony Service Center and I follow the same. Secondly I went to Sony Service Center ABHIVRUDHI TECH Address: 235/12, Suraj Center, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore and i showed them a problem and I have given my Sony Xperia M4 Aqua mobile to them on 22/09/2015, Ticket ID: [protected], Job No: W[protected]. Reliance Shop is saying that I should go to Sony Service Center because this issue will be resolve by them and Sony Service told me you got a damage mobile from Reliance Shop but we are taking this mobile and will be sending this mobile for repair. So right now I am felling like a fool after taking this Sony Brand as of I purchase this Sony product first time. Kindly replace my phone and give me a New Sony Xperia M4 Aqua mobile or Refund my money back to me for that I would be very great full to you because i paid you the money for a new product but you gave me damage product and I do not want to use repair product. Reliance Request ID:[protected] Sony Service Center: Ticket ID: [protected], Job No: W[protected] Sony India request number: 27760070 Regards, Bhupinder Singh Mob: [protected]