Sony India — Sony Xperia Mobile Z1 given for repair in may no update till date

Address:

Bangalore, Karnataka

i brought the sony xperia z1 in march and just after falling from a height of 3 feet it had a smallest crack inside the screen, the phone is under warranty and insurance(protect secure, xperia accident cover damage), went to give the phone for service to sonnet care(Sony authorised service) in Bangalore on 31st may 2014 and i saw all unhappy customers shouting on delay of getting their phone done and bad service. With no choice i submit the phone for verification and get a confirmation after waiting one hr that my phone will be replaced within 20 days.I waited, and on 20th day i get a call saying that the phone is not ready yet and will take another "week" but still dint get any date confirmation, I go next week(28/06/2014) and they behave so indifferently and rudely as if it was my mistake to give the phone to that service station. I insisted on a particular day commitment for collecting my phone, they were not agreeing to give any commitment whatsoever when i will get the phone, and the phone is not getting replaced but repaired and part had to come from sweden.they refused to give any commitment saying they have instructions from sony.they clearly say"If you want any info you can call the toll free number or write to sony customer care." After that till date i have not received any phone calls, no email and i have no idea wt is happening, the only land phone number provided on the receipt is all the time engaged.I have paid my hard earned money(still paying emi for something i hardly used). After no response from the customer care email ID i have have also sent complains on sony experia FB page twitter ids but no response yet, Please advise what can i do to get my phone back?What solution will sony offer to its customers for service and repair of their products.What compensation will sony give me for the hardship im going thorugh? Repair job number w[protected] Thank you for the support Regards Priyesh Sankar