Sony India — sony xperia xz imei no.[protected], ticket id : [protected]

Address:

Thane, Maharashtra, 401017

Ticket id : [protected] and job no. W[protected]. Sony xperia xz imei no.[protected]. I have submitted my phone to sri sai electronics for repair on 14th sep 2017. It was told to me that the phone will b repaired within 15 days of submission. I was told that the cost of screen and body damage will be paid by me and motherboard replacement will be done under warranty. Now it has been 22 days and still i am not getting any updates (No email, no calls) regarding the position of my phone. Instead i have called multiple times asking the updates, but everytime the only response that i get is "estimation and repair is under approval". I have even told them that i am ready to pay the repair cost. This service is very very dissapointing and i am facing high probelms along with frustation due to unavailability of my phone. I never expected this while becoming the customer of sony. This is really a bad bad experience. Kindly help me in getting my phone in working condition asap. The people that i have talked to is swapanali and mithun from this service center.