Sony India — sony xperia z ultra non repairable(in warranty)

Address:

Hyderabad, Andhra Pradesh

i recently bought a sony xperia z ultra. i dont know how it happend but when i took out phone out of my pocket, the glass is broken and touch is not working. when I enquired about this at sony service center they immediately told that it is non repairable and warranty does not apply as it comes under physical damage. i asked them how it comes under physical damage if it broke by it self. there is no response and they recklessly gave Sony complaints mail id and asked to mail them. is this the way you respond sony? and also when i asked to show me where it is mentioned as non repairable, there is no response! i demand an immediate replacement of mobile with free of cost.