Sony India — Sony Xperia Z1 handset replacement

Address:

Mumbai City, Maharashtra

This is with regards to a serious issue I have been facing with my Sony Xperia Z1 handset details of which is mentioned below. Handset: Xperia Z1 Date of Purchase: 10.03.2014 On 30th September 2014, my handset stopped working completely and did not restart. The moment i was trying to switch on the cell it just got shut down with a message " Shutting down due to high temperature". I took the handset to the Sony Authorized Service Centre and they tried to do a software reset. However, that did not work and I was told that there is a hardware issue and that the cell will be sent to Head Office and it will be replaced (handset will be replaced). I was told to wait for 8-10 days. I got a message and the below attached email on 8th October that my SONY Device is ready. Today i.e. 9th October I went to the centre again and was told that I was given a refurbished cell and not my old handset. When I checked the IMEI Code, it was the same as my old handset. Then they said they replaced the Mother Board in my cell. I was not even given any receipt or bill which says what exactly was the issue and what was actually changed. Now the issue with my handset is it is not getting charged. Everytime I connect it to the charger, it does not charged and keeps saying Connect the charger. I need to know the reason what the hell went wrong with my phone. I paid a hefty sum of 40k for this handset and within 6 months the motherboard is completely gone for a toss. The cell is not getting charged and I don't even get any proof that any part was changed in my Cell. The phone is now again with the service centre as the cell is not getting charged. I was told mother board has been replaced but instead some other parts have been replaced. NOW WITH THE PRESENT ISSUE I WANT THE SONY HEAD OFFICE TO REPLACE MY HANDSET AND GIVE ME A NEW HANDSET AND A DETAILED EXPLANATION OF WHY IT WAS NOT REPLACED IN THE FIRST PLACE AND JUST THE PART CHANGED EVEN IN WARRANTY PERIOD. Awaiting your response Regards Hema Iyer