[Resolved]  Sony India — Sony Xperia Z2_Complaint

Address:

Mumbai City, Maharashtra

Hi, I have purchased a sony xeria Z2 from Sony Center in Vash, Navi Mumbai, Maharastra. I had purchased this as sony was providing protect secure accidental damage cover for six months, I have also extnded my warrent to 2 years (of course by paying extra). I purchased this hand held on June 2014. After a week when it fell off mu had it chipped off the side of the body. I reported the same to Sony service center in vashi. Sri Sai electronics, shop no F1/11, sector 5, Vashi Navi Mumbai. They informed me that this could not be changed, and they could do nothing about the damage. Afer a month or so, it has started devloping cracks (one on the right hand top corner another on the right hand bottom corner). These cracks are growing. I visited the service center again and this time they provided me a "Job Sheet" (The Job sheet No is however not filled, none are any other official information, except for the details I filled myself). I reported this on 1st Aug 2014, a couple of weeks back they inform me again that they cannot do anything about it. I still do not have my hand set with me. 1. Firstly I want this escalated to the highest level. 2. I want to know all the "Good Reason" why you have provied a accidental warranty and cannot "do anything" about it. 3. If I do not hear from you all, or if my case is neglected, I will reach out for legal action. Thanks, Boby Varma