Sony India — Sony Xperia z3+ puchase - coimbatore

Address:	641045
Website:	sony mobile service

Sonyindia.[protected]@ap.sony.com
CC
Kathireshkumar Venkatesan
Message body
Mr velan

I am not satisfied with your sony mobile that i purchased, because i faced the problem right the second day of purchase when i asked the shop owner he told me once the product is billed and out of shop they are not liable and the customer should approach only the service center

I walked several times to your sony service center they just updated the software and returned to me

I have never used that phone even to make a single call you can check with your so called service experts, and before two weeks when i taught to use the mobile and inserted sim if i tried to call someone the mobile gets hanged and restarts if i get a call there was no volume, when i checked with the service center they said speaker has some problem and it will be send to factory and rectified

1. HOW CAN A MOBILE GET PROBLEM WITH ITS SPEAKER WHICH WAS NOT USED SINCE THE DAY IT WAS PURCHASED
2. TODAY WHEN I WENT TO SERVICE CENTER THEY TOLD BOARD HAS BEEN REPLACED, WHO GAVE PERMISSION TO REPLACE THE BOARD OF MY MOBILE WITHOUT MY CONSENT
3. AGAIN WHEN I INSERTED THE SIM IT HAD THE SAME PROBLEM NOTHING RECTIFIED

Why do you sell a product which is of very low quality with out even using, the speakers has gone and board has been replaced.

THE DEALER HAS SOLD ME A DEFECTIVE PRODUCT AND ITS NOT BEEN SERVICED PROPERLY BY THE SERVICE CENTER, WHEN I ASKED FOR EXPLANATION FROM SERVICE ENGINEER SENTHIL HE TOLD ME THAT HE HAS SEND A MAIL TO HEAD OFFICE IN CHENNAI AND I SHOULD WAIT FOR WEEKS UNTIL THE MAIL HAS BEEN REPLIED, I ASKED FOR ESCALATION EMAIL/CONTACT NUMBERS HE DENIED TO HELP.

WHOM DO YOU GUYS TRYING TO FOOL, WHY DO YOU CHEAT THE HARD EARNED MONEY OF PEOPLE, IF YOU ARE UNABLE TO REPLACE NO ISSUES YOU CAN HAVE THE MOBILE WITH YOU, I WILL MOVE LEGALLY THROUGH CONSUMER COURT AND SOCIAL MEDIA'S AND KEEP TRYING TILL I RECEIVE JUSTIFICATION FOR THE MONEY I LOST AND THE MENTAL PRESSURE THAT I AM FACING FOR PAST 6 MONTHS

LET ME SEE IF ANY SINGLE SOUL IS AVAILABLE IN SONY COMPANY WHO IS READY TO SOLVE THE CUSTOMER ISSUE...WHICH HAS BEEN DRAGGED BY YOUR TEAM FOR PAST 6 MONTHS...

WORST SERVICE ...UNQUALITY PRODUCTS

Regards
kathiresh kumar R V

This is in reference to your email dated 4th December 2016, regarding service support for your Sony XPERIA Z3+ Model. E6553, IMEI No. [protected] purchased on 4th May 2016.

We understand your concern towards the service of your mobile.

We would like to inform you that, the product was inspected for post-sales support, vide job no: W[protected] by our Authorised Service centre – M/s. K.G Electronics, Coimbatore.

The handset was inspected by our engineer. Based on the physical inspection of the product, it was found the Printed Circuit Board needs to be replaced for satisfactory working of the set.

SONY products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, failure may happen in the product in the course of time.

As per the warranty terms and conditions, request your kind support and co-operation in allowing us to repair the product.

We assure you of continued quality and reliability of our product and services.

We regret that we are unable to comply with your request to replace the product. We solicit your kind understanding in this regards.

Thanking you and assuring you best of our service support always.

With Warm Regards,
Sony India P. Ltd.


Velan
Customer Support Executive
Customer Centric Division - Chennai.