Sony India — Sony's bad customer care. About refunding

Address:	Thane, Maharashtra, 400601
Website:	www.sony.co.in

I have just bought sony ilce-6000y which i'm not really satisfied with and don't want it. And at the same day of purchase i wanted to return it back and get refunded. They gave me unsealed sony product which i had to take. And it's as it is in good condition and wanted a refund. But they keep making excuses about some online transaction and how it can't be done. Sony's refund policy clearly states that within 14 days of purchase if the customer doesn't want the product, they can just get a refund without even giving any reasons as to why they don't want it. Only if it's in a good condition as good as new. And for me all criterias are met but still they don't wanna refund and make excuses as how their policy differs. But it's sony's product that i've purchased and they have to follow its policy no matter what.