Sony India — Spare parts not availabale.

Address:

Kamrup Metropolitan, Assam

I have given my Sony DSLR camera model DSC - H2 to your service centre at Guwahati for repair vide Job no - J41415687 dated 30/06/2014 which I bought from Guwahati Sony Distributor. When the job was open by the service centre, they have taken an advance of Rs.4000 from me against the spare parts which need to be replaced in my camera and against an estimated cost of repair of Rs.7500. The service centre has enquired with Sony HO regarding availability of the spares and ensured me of delivery of the camera within 7 days. When, till today, I have not received any response from the service centre, I have called up them today and came to know that the spare parts for my camera that is the Lens is not available with SONY and they cant repair it. Against this, SONY has offered to me to buy a new camera model no wx220. Now, when I bought this camera in 2006, that time this H2 model was the best available model by Sony having big lens and with SLR feature. Now, why shall I go for an inferior camera which is not even at par with the then H2 camera/lens. I am not interested in this offer of Sony and I should not be spent more than Rs.8000 to get a new camera of HX model or any DSLR model. If the Sony lens (Spares) is not available with Sony, I should not suffer for that.