Sony India — Subscription not active.

Hello.
I have been facing some issues with my SONY LIV subscription.
I purchased a pack on VI app which included 1 year of SONY LIV premium on 27th Feb 2023. The pack was 698 rupees . The subscription only worked for one month till 27th March 2023 and now I am getting ads and telling me to upgrade. The receipt number is ONR23*************8 . I also have lodged through Whatsapp but no one responded . I don't know what's wrong with your customer support. Now I also complained through the app but didn't give me any option to choose an image as a receipt.

Please resolve this matter ASAP or refund my money back.