Sony India — Television Service

I have Sony TV model : KDL-46W950A.

The TV Stopped working with 4 red lights. Raised a complain with Sony service. Request ID : 68608358.

A Technician came and told he not sure on which part is the problem. SO he will send the info to Sony core team and get back.

They called and told the TV parts are not available any more so take a new TV with discount of 23K (Where an my TV costed Rs 1, 10, 000 a 3D for which they are giving 2D TV).

When asked about the information on which part is the issue. The service centre people are saying Sony should say and Sony is saying service team should say). They are not even giving the job receipt number.