Sony India — Television/KDL50W800D

Address:	New Delhi, Delhi, 110091
Website:	sony.co.in

I bought sony android tv with following details:-
Date of purchase:-23 october 2016
Invoice number - sai/4628/[protected]
Serial number - 8526794
Model number - kdl50w800d
Item code[protected]
Summary of happenings:-
Tv automatically switching on and off (Occasionally) (https://www.cnet.com/forums/discussions/sony-bravia-automatically-turning-off-a...⇄
Vertical lines on upper portion
Horizontal lines after about 15 minutes later
Horizontal lines expand to cover the complete bottom part of the tv

I bought the tv with the name of sony brand in mind and we had decided to buy sony bravia only based on our experience in the past but it seems that sony has completely lost its reliability and product quality.
After about a few months the tv started switching on and off by itself and this happened occasionally which led me to believe that it occurred due to a mistaken button press on the tv remote by us, later one night when i got waken up by the sound of a song being played by the tv, then only i realized that there was something fishy with the tv and not with us but i was skeptical and to my surprise within a day or two my tv started showing vertical lines and after about 15 minutes the bottom part of the tv got completely covered by horizontal lines. As my tv is still in warranty i immediately contacted the sony customer care and they told me that an engineer will visit within 2 days but it took 3 days for the engineer to finally arrive and upon arrival he told me that the panel was internally broken by outside impact but there is no sign of external hit. I told him that as my tv was wall mounted it is not easy to hit it and the polaroid glass was completely clean without any sort of indicative mark however he was not ready to consider my argument and stuck to his own physical hit philosophy and said that the panel must have been broken by us as there is no other way that this could have happened and left after giving me an estimate of the price of the new panel, but after doing some research i found that this has occurred due to thermal heating (http://removeandreplace.com/2015/09/24/tv-screen-cracked-from-the-inside-can-th...⇄ and there are several other people who are facing this problem and have a similar experience like us and the forums are flooded with such people having tv's of various different models of the sony bravia lineup -

https://community.sony.co.uk/t5/android-tv/sony-android-tv-screen-cracked-on-its...⇄
https://community.sony.co.uk/t5/android-tv/sony-refuse-to-repair-my-tv-under-war...⇄
https://community.sony.com/t5/4K-Ultra-HD-TV/New-Bravia-XBR55X930D-screen-cracke...⇄
https://community.sony.com/t5/Television-Picture-Sound/Sony-LED-TV-KDL-EX520-dis...⇄
http://community.sony.com/t5/Television-Picture-Sound/Vertical-Lines-of-death-KD...⇄

After all of this i called the sony service centre located at a18 mohan industrial estate and they said that i could come the next day but i will have to carry the tv there myself. Upon reaching they told me that i will have to come again the next day due to an audit taking place there and hence i had wasted my day and they even refused to keep the tv and asked us to come the next day.
The next day when we reached there we were presented with the exact same words and argument that we had broke the panel upon physical impact and they were completely reluctant towards what we had to say and kept repeating the same thing again and again as if reading from a script and did not even bother to listen to us! When i mentioned the thermal heating article he said that temperatures were not high enough in the country for such an event to occur! However such an event can occur even in much cooler countries like the united states due to power spikes (https://www.statefarm.com/simple-insights/residence/are-power-surges-damaging-y...⇄ something that being an engineer he must have known!

I am not at all ready to accept this hypothetical physical damage philosophy as i went ahead and got a panel made for about 40, 000 inr just to prevent such an event even before the tv arrived!
http://imgur.com/vNFIAMF

Tv problem screenshot - http://imgur.com/nXrCd9Z
http://imgur.com/xUtFM3l

Complaint numbers

1st call to sony customer care after which engineer arrived dated - 19th may 2017
2nd call to which no action was done and the 2nd engineer never visited[protected] may)
3rd call to which no action was done and again engineer never visited[protected] may)

As almost 20 days passed without any solution from you side apart from blame on us of physical damage. I am completely fed up with your brand and service provided to me i am looking forward to sony management to help on this and escalate to the right people on the top and get the issue resolve.