Sony India — the complaint is about delay in attending to repair tv.

Address:

600078

I lodgged a complaint for service of my led tv on 20.04.2018. Complaint no. Is s9c20040030. It was advised that service will be provided within 24 hours. After follow up with your assistance team at bangalore, one service engineer came on 24.04.2018. He had taken the speaker for repair, promising to come the next day. Till date, is. 30.04.2018, nobody came to either return the speaker or rectify the set despite persistent follow up.

It is disheartening to note that sony brand, with which we are associated for a long time, not only by our family, but also by my brother, sister, has not rendered service which is expected of a world class organisation.

Neither your liaison or back office nor service provider have called to explain for the delay.

I do believe that your management do not support such response to a customer.

Please inform when the speaker will be returned and company is willing to undertake repair work.

Ganesh
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