Sony India — To support and fan approval/waiving off for repairing cost-reg.

Address:

Ghaziabad, Uttar Pradesh, 201011

The ceo
Sony india pvt. Ltd.

Sub: - to grant of financial approval/waiving off for repairing cost-reg.

Sir,
With is with reference to the subject matter i want to draw your kind attention towards the technical issues/problems noticed in your product i. E. Sony led tv which was purchased by the undersigned in the month of nov 2015
I am facing critical problems by your authorised service centre j. P. Electronics, plot no. 331 upper ground floor sector – 4, ghaziabad-201010 as under:-
1. I was lodge a complaint to your customer care thereafter a engineer has visited and stated that some technical problem is happen. The tv is to bring to the service centre for repair and paid visit fee/charge.
2. I carried the tv to the service centre than the engineer has stated that some parts is breakdown it is required to replace for stated charges around 7, 000/- to 10, 000. I have instantly requested that i have no lots of money so i cannot afford of huge amount.
3. The service centre has stated that ok they will repair the same with the three month warranty and cost is rs. 630/- and i agreed and paid rs. 630/- for repairing charge which was in my budget. The tv was again breakdown next day. I have visited again to the service centre with the same complaint.
4. They have stated that the financial approval is made only with 15000/-to 25000/- not to below.
5. The service centre has stated that the part is to be replaced, but i was again stated to them to file my request to the competent authority of sony india pvt. Ltd. To grant of financial approval/waiving off for replacing cost of parts. They have stated ok they will forward my request to the competent authority of sony india pvt. Ltd. To grant of financial approval/waiving off for replacing cost of parts. They finally called that the approval of the competent authority of sony india pvt. Ltd. Is not considered for grant of financial approval/waiving off for replacing cost of parts. I stated that but i cannot paid for the same and repair the same with the earlier payment is rs. 630/- i have told them do not replace the part without approval. But they did it without my consent and charged for rs. 5000/-. I am already facing lots of financial problems presently. I have no money for taking goods & valuable things for normal life.
6. But, i have told them i want talk to senior officer of the sony company consultation in the matter. However, they have not helped me for talk to senior officer of the sony company.
7. Every day, service centre j. P. Electronics called me and stating for paid the money with loudly, roughly, and threatfully. I am mentally disturbed due to this problems.
8. I have already told them i am not in position to paid a huge amount and not to replace, it can be repaired again.
9. Further, i am fully trust with sony product with any other product, than i using world class sony products.
10. Hence, due to my financial problem in present look in the matter and accord the approval for financial approval/waiving off for repairing cost one time. I am also requesting to do the needful in the matter please.

Your truly,

(Kavita)