Sony India — tv - all app icons are missing

Address:

560030

Hi sony india,
Complaint id : “sonyindia=[protected]' complaint id - sonyindia=[protected]”
Tv model: klv 43w752d
I made a mistake by buying a sony product. Don’t suggest to call the customer care or email to sony i am doing this since 1 year 2month. Please go through the below email will give the sony history.

This is madhu from bangalore, i purchased sony tv last year (Aug 14th 2016) after 15 days of the purchase i noticed a problem where some of the all app icons where getting diapered, i raised a complaint against to these service guys came and reset the software it started working again. After a couple of weeks, i started facing the same issue, service guys could not figure out the issue hence they had to replace the motherboard itself assuring this issue will not occur again.

But after 2 months the same issue occurred, service guys were totally speechless with this issue they accepted this is the first time they are facing this issue but they did not have any other solution than changing the motherboard which they had done 2 months back. From the bangalore office, they accepted this is a unique issue hence they are going to refund the amount it’s been more than 4 months now i have not got my refund amount or the issue rectified.

I have escalated to head office to delhi office 20 days back regards to refund, not even a single guy is responding to my email when i try to call customer care the only answer i get is it in ho they need to get back on this. I am sick of the way sony is treating the customer it’s been more than a year sill they are least bothered to address the issue or refund the amount.
I request you guys to look into this issues at the earliest.

Madhu