Sony India — tv issue

Address:	Kolkata, West Bengal, 700156
Website:	www.sony.com

I am having very bad experience till date as the problem is not resolved. My father purchased one 48 inches tv four years ago, recently we faced a problem where we are not able to switch on our tv from 20th november 2018. On the very next day we launched the call log in sony customer care number. From sony customer care raised the ticket & tekno plaza (Sony authorized service centre-saltlake kolkata, job no-j[protected].11.2018, previous job no-j83144193, attended by - samir dhar). First day he said it will cost approx 19k if they repair the same from home, otherwise it will cost around 6k to 7 k to change the panel. After that we gave rs 3000 in advance as they would not start the process until the advanced payment was done. On 28th nov 2018 we had done the payment but till date whenever we are calling them they are saying that parts are not available. As per service centre communication they are doing the follow up with singapore team & sony ho team. What is the service that sony providing to us? Almost 20 days days are over & they keeping our television in their factory & every time they are talking like this. I am also from retail sector & know very well what is customer service. Even today when my father called them (Teknoplaza) they are saying the same words that they were saying from last 20 days. If they are not able to this why advance was taken & it was said that without advance they will not start their work. Now a days do sony team think without tv, we can spend our day. Pathetic service from sony team & their authorized service centre. Please provide a proper solution within two days.