Sony India — tv not delivered 1 month after advance payment

Address:

Allahabad, Uttar Pradesh, 211003

On 8th June, 2018 a demand draft( no. 374732) of Rs. 42675 was drawn in favour on Sony India Pvt. Ltd for the purchase of Sony Led 43 inch TV 662F and the DD was received by Sony Service Center, Civil Lines, Allahabad on the same date. It was told that the TV would be delivered within 2 weeks. I waited for the TV patiently till 24th of June, 2018 and I got no response from the Service Center. On contacting the service center on 24th of June I was reassured that the TV would be delivered by Saturday i.e 30th of June, 2018. Subsequently, on contacting the service center, I was again reassured that the TV will be received by the service center on Monday and it will surely be delivered to my home on Tuesday i.e (3rd July, 2018). I even went to the service center a number of times. However, on contacting on 3rd July ASM, Sony India Pvt. Limited Lko. and Mr. Abhishek of Sony Service Center, Allahabad they were unresponsive and were not receiving my call. I even sent a text message to ASM, Sony India Pvt. Ltd, Lucknow on 3rd July, 2018 but received no response. I have wasted a lot of time and money while travelling to the service center but no was willing to take the responsibility and were bypassing their duty, as a result of which I have gone through tremendous agony, mental harassment and distress. Being helpless I am left with no other choice but to approach the consumer forum for redressal. Attached herewith is the soft copy of the DD for your perusal. Please find the attachment and look into the matter.