Sony India — tv not playing video via other devices like pen drives etc

Address:

Ludhiana, Punjab, 141118

Sir i have purchased sony tv kd 43x7002e 22.10.17 as my wedding gift from my parents but since the date of purchase no other devices run on this tv i. E pen drive videos cant be played in this t. V. I want to see my wedding ceremony but yet haven't seen it. We have called the sony call centers also to resolve the issue but all in vein so kindly see into the matter and resolve the same at earliest.