Sony India — Tv repair delayed for unnecessary reasons

Address:

Thiruvananthapuram, Kerala

Hi,

My sony bravia tv was showing double picture and took it to sony service centre, nalanchira, near mg college, trivandrum, kerala, india on mid of june 2015.
The service person said it was a panel complaint and said he will inform about the rates as soon as possible.
After 3 or 4 days he called and said that it will cost around rs.11000. He also said i have to pay atleast rs.5000 in advance. I paid rs.6000 the next day and got the receipt. They said it will take a maximum of 1 week to deliver the tv. After a week when i called, i was told that it will take another 2 weeks to deliver.Again after 2 weeks they called me and said they need the tv invoice to send to the company to get some deduction. I collected the bill and send to them, the same day itself. I confirmed with the service centre that they have received the invoice by mail. Again after a week later they again called me to ask for the bill. I gain sent the bill, then they called me back saying they will refund the advance and now i have to take a dd under name "sony service centre cochin" for around rs.11000 and give it to them. Then also it will take another 20-25 days to deliver the tv.
This is frustating for sony customer service. The service centre people even gave me a receipt without a job number and identified by phone number ([protected]).

I expect a reply as soon as possible.

Regards
Vipin
[protected].