Sony India — TV Repair in sony service center

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, My sony tv model No:KLV-32R402 fall down because of improper installation done by your mechanic who had come to install the tv at my residence B-320 Kendriya vihar, Sec-51, Noida in the month of september-2013.Since I was not knowing myself the position of tv to be placed, the mechanic did on his own account. On the 2nd Feb morning tv fall down when I was in wash room and its front screen got damaged. I have called your service center to send mechanic so that he can give an estimate of the repair of tv. The tv mechanic inspected my tv and said that the panel has been damaged and as such it has to be replaced. I had sent this tv at the behest of service center incharge Mr. Sushil who told me the estimate of the repair on the lines given by the engg who stood my side and inspected the tv. After keeping the tv since 2nd Feb they could not repair the set. This morning Mr. Sushil called me and inform that the mother board also has been damaged and revised the estimate from 12, 400 to 18000/-. It has come to me at root shock that for no reason i have been penalized on the account of lapse of the engg who has come to install the tv. You can well imagine that the How can the tv fall on its own and the entire blame your service center has shifted the blame on the customer. Instead of paying of such a huge amount of 18000. I will instead go for new set of some other brand as I have lost faith in your company & service center. that instead of accepting the blame. They have shifted blame on customer. I am writing to the govt also for intiating a positive action against your company for such a callus approach that I have been without tv from last 15 days. It is the prime duty of service center to inform correct estimate at the time of visit of service engg rather than giving a second thought by revising the estimate. Thanks, Anoop Srivastava [protected] Service center: Jaypee Electronics, Sector-2, Noida-201301 Phone:[protected]