Sony India — tv repair service

Address:

Kolkata, West Bengal, 700059

Model no. Klv 32r302d
Serial no. 4627046
Date of purchase 9th sept 2016
Inspite of higher price compare to other companies i purchased sony barvia 32 inches led tv as we expected a good service from you. Last week of oct we came back from vacation and when we switched on our tv found that half of its screen is black and rest of it picture is coming. Same was reported to customer care of your company and after 2 days your representative arrived. He checked the tv and took several pictures through mobile and said tv led panel was broken inside. Our tv is under warranty period of 2 year from date of purchase but as per representative that will not help us and we have to pay inr 9461.00 to get it serviceable.
We complain the same in our toll free number after dailing1000 times. Now to our surprise came to know that your representative has mentioned in his report that tv pannel was physically broken as if we were wrestling with it during our vacation. Fine we don't have that much of time and patience to raise the issue hence on 4th nov i went to teknoplaza cd-95 salt lake kolkata-64 and paid advance inr 4500.00 cash. After waiting for approx 4 days we called up to check the update and to know when your representative will come and repire our tv. Again we got a great surprise from your team that due some reason well known to you all, we have to pay inr 21000.00 approx for the tv to get it serviceable. That what i called a wow service and exceptional way of making money from your foolish customer who trust your brand and purchased product from you.
Again after dailing 1000 times got through with the toll free number and came to know that the replacement part (Pannel) was dispatched on 6th nov 2017.
Please note till date your team has not given their foot dust in my residence to make my tv serviceable.

To the point now.. Would again requesting you to look into the matter very seriously and take necessary steps asap and get back to me with positive response esle will be forced to escalate the issue to consumer court for corrective action.

Regards
Suman ghatak
[protected]
Suman. [protected]@goindigo.in