Sony India — tv replacement

Address:

Kolkata, West Bengal

Dear Sir I am having a sony lcd bravia which is purchased in 2012, After 2 yrs there was some problem in my TV, so i raised a complaint in Sony India, The call was given to neosa electronic in kolkata from where a service personal came and said that the panel needs to be changed and said the panel will cost Rs 11000. I was shocked to here the price as the TV was just 2 yrs old. Then also i told the personal to order for one as the TV needs to work. I paid 1000 rupees advance for the same, after flowing up with them they mentioned that the part is not available hence the sony India is going to replace the TV. They mentioned that i have to give a demand draft of Rs 11361 against the replacement. Which i did and gave the draft on 26th August . Till now there is no revert from the neosa electronic as when the set is coming. I called up the Sony toll free number there also they don't have any clue when the TV will be replaced. It is going to be one month, kindly look into the matter. Also sony India should not charge such a huge amount as the TV is just 2 yrs old. Thanks & Regards Prit