Sony India — TV service engineer absconding and not attending calls.

Referring to my request ID[protected] my TV was taken for repair since 1 week. I am trying to reach to the service engineer Mr. Ramkumar ([protected]) - but he has been avoiding my calls and absconding. He only sends SMS that he will call back - but he would never return my calls. I am struggling since last 2 days to reach to him to know status of my TV delivery which he promised today.

Is he really your service engineer, because he is spoiling reputation of Sony with his unprofessional approach. Can someone from Sony India responsibly revert on status of my TV and if I can get the TV delivered atleast tomorrow. This is urgent.