Sony India — tv under repair

Address:

Dehradun, Uttarakhand, 248006

Repair job no: j91304656, dated : 12/07/19; complaint no: 54972766

My bravia tv's (Klv-40w672e) s. No[protected] led got faulty, it was not under warranty so i gave it for repair on 12 july 2019 at the sony authorised service centre in dehradun along with an advance payment for led panel replacement, it has almost been 2 weeks but there is no information about my tv's repair work. The helpline numbers do not work. N after spending so much of hard earned money on sony products ther is absolutely no response from the sony side.
The service provided by sony is very well below that can be expected by such a company, there is no one to cater to the needs of the customers.
Really dont understand how can it take 2 weeks to replace a led panel, even when the customer is paying.
Made a mistake by purchasing sony product, wont do it again...