Sony India — unethical way to do business.

Address:

560068

I hap a problem with my tv screen for which i registered a complaint do for repair with sony india. Technician came and just switched on the tv for a minute. Then directly he asked to replace picture tube which will cost 18000. Naturally, no one will pay for repairing a 32" tv. I denied and asked me to pay 230 as visiting charge. I told them i clearly mentioned the problem while registering the complaint and so this cost should have been told over phone also. Why he had to come and tell this. Called customer care and he simply hung up the phone. Pathetic policy and unethical way to make money.