Sony India — Unlawful decline of service to the product user

chiragsarees

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Our Issue: Please find this mail as our last effort before filing a legal consumer court dispute against any services. We have raised a complaint against above mentioned CCC I'd on 27 December 2014 which is still unresolved despite making advance payments. Your affiliate Jolly electronics is now not responding to our calls and just saying we will get it resolved asap. Is one and a half month not enough for aoby to solve a small complaint. Pfa copy of job sheet Sony adamant reply Dear Mr. Chirag Aggarwal, Greetings from Sony India. Thank you for patronizing Sony product. This is in reference to your e-mail dated 3rd and 6th February 2015 addressed to our Head of Service regarding Sony BRAVIA TV model no. KLV-40V400A, serial no. 1214270. We understand your concern towards Sony BRAVIA TV. We received service request of your aforementioned product at our Authorized Service Centre, M/s Jolly Electronics World on 3rd February 2015 vide Job no: J50297685 with nature of complaint “no power”. Upon inspection of the product, engineer observed that power supply needs to be replaced for satisfactory working of the TV. We are having difficulty in getting the necessary part. Therefore, considering the same we are proposing you an alternate solution. We offer you to exchange your product with any BRAVIA TV from our current line-up at 75% of new model Maximum Retail Price. Our Concern: We don't want to buy a new televison. Kindly arrange for the part.

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Comments

mdredkar

from Mumbai, Maharashtra

Sony service department officials are involved with Sony service centre people. A fix pattern is that either the power
unit, or HDMI rings go bad. Promptly you will be asked to change the entire power unit or entire mother board, if you are not in warranty.
If you are in warranty, they will only repair the bad part. These parts go bad, only when your warranty period is recently over. Once you allow them to take your TV at their facility, be 100 percent sure that your panel will go bad in 6 months to one years time. Because they dont change
anything but make arrangements to spoil your panel. BEWARE of SONY TV. Dont give up. Spend time and money, but SUE them in consumer
court. Believe me you just have to submit a hand written letter and attach copy of your invoice. Thats all. Know what the ofiicials are very sympathetic to consumers.
I request everybody to please send me their detailed complaints with email id's etc at [protected]@hotmail.com. I am also a affected SONY TV buyer, and want to file a mass action suit against this SONY.
Milind Redkar