Sony India — Unrealistic Estimate for phone repairs

smartyn13r

from Andheri, Maharashtra

Address:	Mumbai City, Maharashtra, 400053
Website:	www.sonymobile.com

Hello Sony Team,

After attempting to fix the issue of my phone Xperia Z3 Compact, I had submitted my phone to the nearest service centre at Metal Tech Andheri West Mumbai.

They have provided to me an estimate cost of ₹23000/- for the replacement of the motherboard which seems to be an unrealistic quote given to a problem to the problem that has been occurred on your defective piece of equipment.

Sony Work Order ID: W[protected]
Submitted Date: 14th March 2017
Name: Martin Ambre
Sony Xperia Z3 Compact White D5833

Look at the below mail trail for history of the same looking for support from your team.

I am disappointed to see your team looting the customers in such manner.

Kindly look into the issue and get me an update.

Thank You.

3-4 reminders sent over mail till date no one has responded with resolution

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Sony India customer support has been notified about the posted complaint.

Mar 25, 2017

Updated by smartyn13r No update/response received for the mail sent concerning till now

Apr 03, 2017

Updated by smartyn13r Update
Service centre called to return the phone without repairs
When I went to collect the phone's condition was made worse
The camera of the phone was working at the time of submission and when I checked while collecting it was not working...

I disputed to get it repaired just as it was submitted
Have even spoked to the manager of the service centre
Sony mail team aren't responding at all
Need escalation contact