Sony India — unsatisfactory resolution to sony tv complaint

Address:

Chennai, Tamil Nadu, 600100

This is regarding the sony tv service request id 56971753 which i placed on 1st nov 2019. I am having sony tv model: kdl-46w700a (Serial number: 4308977) for which suddenly screen started flickering. So for the same i had immediately seek for the help of sony service center and place a service request.

The technician who visited my place without touching the tv started saying that your screen is panel is gone faulty. I asked without opening why are you coming to conclusion. Then for the sake only he opened up the tv did some testing and told your tv panel is gone faulty. He said it cannot be repaired and i need to replace the tv only.

Than after 3 days i received a call from the service center who looked into my service request. They said that the panel for the tv is not available so we will give you the replacement option and we will give 25-30% discount on the new tv which you will choose. I don't like this solution at all. - first of let me tell you, i have purchased this tv for inr 87000/- rupees. - now they are giving me option of replacing it with another tv which will be again costing around inr 90000/- on which they said they will give some best discount (As per technician it is around 20%) which will again const me inr 70-75k.

So for the panel of cost less than 30k why should i pay more than double the amount because sony does not have panel available for my tv model, which is very unfair. Why do i choose sony brand first in place, because it is the best brand in the market. I do trust on the products provided by sony. The same tv features we get it on the other brand tv with less than 30k. But still i chose sony brand. But now these guys are cheating me and saying me to change the complete set of tv for the issue which i am facing is really disappointing. Also this service center guys keep on calling me and trying to convince me to replace the tv itself. I requested him to arrange the call with some sony executive or some person from sony head office, but he simply hung the call. After that i never received the call or any communication from anyone. Sir we belongs to middle-class family. I invested so much (Inr 87000/-) money for this tv just gift it to my father, to give him best of the best who struggled his whole life for me. I just want to give him the best leisure experience, but this issue and the service provided by sony is not at all acceptable. He is also so much disappointed. He feels like disgusted and disappointed. If sony don't provide the after services, don't manufacture the after sales parts for such highly cost tv's, then they are simply running the business of looting the people. We cannot go and change the tv of such a high cost for every ~5 years of range. Please help to look into this issue.

Thanks & regards,
Ranjit dattatraya mane
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