[Resolved]  Sony India — Update issue KITKAT in india for xperia z

dear team, they didnt reoslved my compaint
i asked them more than 10 times and everytime the same message just by simply copying and pasting and sending to me
this is not fair

Dear Sony Xperia Customer,

Greetings from Sony Xperia support.

We value the importance of your concern and regret for the inconvenience.

In response to your query, we would like to inform you that Google Android 4.4 kitkat has been released for Xperia Z in India.

You can check the availability of the update for your handset with the help of PC Companion tool.
Here is the link: http://www.sonymobile.com/in/tools/pc-companion/
In case if the update is not available we would request you to be patient as the availability of software update is dependent on carrier to carrier and region to region.
It may have released for Xperia Z but the availability varies from handset to handset.
So it may take some time and you will be notified as soon as possible. We also request you to follow the below mentioned steps:
1. Go to Home screen
2. Find and tap on Update Centre Settings Notification Enable.
Note: Make sure that your handset will be connected properly to the internet.
If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in
Thank you for contacting Sony Xperia Support.
Always looking to serve you better.

Kind Regards,
Suneha Shrivastava

Sony Xperia Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB.
All rights reserved

We need the exact confirmed date about release but the stupid dialog like its a gradual release and will reach you based on the region and career. Stop this bull words we don't have any patience to listen these.
If it not available to India just confirm that thing and revert the website updated information to 4.3 but not 4.4

Are you seriously talking about India?? where the hell is carrier concept here? Please know about the country before updating its website.
Here, as far as i know all are unlocked phones only. Why do you wanna say update varies from carrier to carrier in a country like India?
Stop bluffing like this and release the update soon for Indian customers if at all you've any plans to release.
It's already 3rd june, and no sign o[censored]pdate yet for Xperia Z here.

If you're seriously not interested in playing here, make it straight forward so that we wont do the same mistake of buying Sony phones again.

I did make a call as well today to Sony support number mentioned above however I got an interesting answer which completely indicates the bluff. The answer provided by support representative was "update depends on IMEI number & once your phone's IMEI number appears in our list, update will be pushed " .. are you kidding !!!

Legal person says above, update depends on area/region, now support saying depends on IMEI. Even if I take this bluff seriously, I purchased the phone 1st day it launched, you guys are pushing 1 IMEI per day or what ?


G

Why Android Kitkat is not pop up for india region ?!!!

You are right. Useless service by website.