Sony India — Used Product sold without warranty card from QRS Kottayam -- Sony Home Theater IV300

Address:

Kottayam, Kerala

I purchased Sony HT-IV300//M E12 Home Theatre System from QRS Kottayam. Bill details have been mentioned below: Invoice #[protected] Date 18.03.2015. While purchasing they told that the they will deliver fresh piece to home and Sony service centre person will contact you and connect it in your home for you. After 2 days sony service engineer identified that many items are missing including warranty card high speed HDMI cable, FM Antena and one of the box was full of scratch and operation manual is full of dust and they kept it from different boxes. So I called up QRS they are not ready to accept I requested that to replace with fresh piece and I don’t want to use used product. They are not ready to accept and forced to use the same. And I called Sony service customer care and informed the same with mail as well as phone. They told that they will not provide warranty without warranty card and suggested to replace product with new one. So I informed same and QRS not ready to here my complaint and they told that they don’t have new product and you have to accept it. After that they are not picking up my calls and I am still not receive warranty card and FM cable. I had sent mails couple of times to sony and they are asking me to contact shop. I never expect this from QRS as a reputed firm and treating customer like this. I am not sure what is the solution for this.