Sony India — whereabouts of my mobile

Tanmoy Sanyal

from Delhi, Delhi

Address:

Hakim para, jalpaiguri, West Bengal, India, Jalpaiguri, West Bengal, 735101

I sent my Xperia xz Premium for repair under warranty to service centre on 12.10.2019, bearing order no. W[protected]. Now it's well over one month but nobody is telling me how much time it may take. I wrote mails to their support email and their ceo but got no reply from them in 4 days. Their Facebook page is also silent. Please guide me what to do.
Another serious complaint, Sony customer care executive Mr. Raghav today went on obstructing me from speaking continuously and even refused to forward my call to his higher authority despite my repeated insistence. Where to complain about this stubborn approach taken by Sony customer care?

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Sony India customer support has been notified about the posted complaint.

Nov 23, 2019

Updated by Tanmoy Sanyal Still no reply from Sony, not even a mail or a Facebook message. I'm worried regarding what to do.