Sony India — Worst Service Ever.

Address:

Mumbai City, Maharashtra

I hate the way you treat your customers. It's not a favour that you're doing, and if it is then I want to return my product and discontinue my interest in Sony products. My service Id number is[protected]. I was told that someone would come by Sunday to install the TV. After requesting a million times the assigned service centre informed me that an"engineer" would come by Saturday and the installation would be done. After waiting throughout the day and evening I finally get a call at 9 30pm from your so called engineer that his car broke down so he can only come the next morning. I really wanted my dad to see the TV before he left and thanks to the wonderful support you guys provided he left and my TV is still kept in the corner unpacked. I tried calling you guys in the morning where my call was transferred to at least 4 different people. The best part is none of those 4 knew when could someone just come and install the TV. That's some support! Another day has passed and yet your engineer hasn't shown up. Guess he's still fixing his car. Once he's done solving hunger and poverty problems of the world, if he's not too busy, could you send him to my place to install the damn tv.