Sony India — Worst Service Xperia mobile service

Address:

Hooghly, West Bengal

My 4 month old Xperia z1 compact with having some over heating issue, I have submited it to sony service center on 27 th feb. I was promised from service center that I will get a replaced new set which came after 21 days.That was not replacement it was any other customers repaired set and was totally physically damaged from outside, i returned it on spot.After 10 days again a unit came was fine from outside, but was having heating, auto power off and camera issue. So I again submitted that unit on 4th april and was promised a totally new set without accessory from RAJIB ROY(may be any head or something of sony xperia service west bengal). Its 19th april and still no news of my mobile . I did called toll free xperia service number[protected] times each time even today(18th march) they said its still under processing.Still after 14 days it hasn't dispatched.Almost from last one and half month my mobile is in service center. I have requested them to change my model if they have problems regarding z1 compact and I can also pay extra if needed for any upper set like z3 compact. Still no responce, only word is sorry next time you will get a new replacement for sure from past one and half month this next is still coming. This is the service of SONY XPERIA Z series. Brought it with almost 29k and from past 2 month its in service service center. So I am requesting to return my money or please take any necessary step. SONY XPERIA SERVICE TICKET ID:[protected] JOB NO.:W[protected] -Thanking You