Sony India — xperia xzs

Address:

Mumbai City, Maharashtra, 400029

I had visited sony centre andheri to replace the broken glass of my xperia xzs and i was surprised to know that sony does not provide after sales services. The appointed and authorised servise centre of sony which is a 3rd party also has a 3rd party vendor to repair mobile phones. At the desk they upfront said to do any such repair outside warranty, if any, has to be paid in cash only and electonic payment is not accepted as per company policy. Now the twist is to make the payment customer has to re-visit their service centre and only after payment in cash is done they will start else they will not start. Also the person has the guts to say mobile phones are not given much importance in sony. This is really a inconvenience and harrassment caused to customers to by a sony handset which will be like use and throw product as they don't have their own capable mechanics. I had asked the owner to provide written reason to pay in cash and it was denied. The attitude of the owner and the staff was that you have taken the product, now you are at their mercy. Attached is the last conversation vidoe. Please look into this and provide justice.