Sony India — Xperia Z3 Problem

Address:

Mumbai City, Maharashtra

Resp Sir, I have given my Sony Xperia Z3 for repairs on 2nd of Feb 2015, at S.G. Infotech in Borivali. The date of purchase was 22/10/2014. The problem was with the earpiece and the loudspeaker which was giving problems regarding clarity and volume. They took the phone for repairs and told that phone will get repaired in 15 days. the job number created was W[protected]. On 19th Feb 2015 i got a call from the service centre stating my phone will not be repaired due to part not available and i will be given a replacement refurbished phone. Same evening there was a relogging from the service centre and i got a message for a new Job No. W[protected] First of all I have waited for almost 20 days for the repairing of my phone from the manufacturing defect with regular follow up and patience. On requesting i hadnt been given a standby phone. Due to which i m facing various inconveniences and losses in business. Second of all I WILL NOT accept a refurbished phone as a replacement for my phone.i have not paid almost 50000 rs to use a refurbished phone. I either want a fresh phone of the same model from Sony or I want MY phone repaired. I called up at the S.G. Infotech service centre many times regarding the issue of the refurbished phone. Every time the answer i got was to wait for the call back of the manager. I never got any call back from the manager. Their response was very casual and the kind not expected from Sony. I then called up the toll free service number[protected]Sony Service toll free). They told me to contact service centre directly and speak to them. I dont understand how come Sony doesnt have a say in the workings of its Authorized service centres? Please let the people know that a company like sony treats its customers like this! Please use this forum to get me my phone repaired, or if replacement phone, then atleast a fresh one.