Sony India — Z3 compact under warranty (in service center since months without update)

Address:

Hyderabad, Andhra Pradesh, 500056

(Vibration and speaker werent working.)

Dear team,

I have a huge complaint. The problem started after the software update to marshallow in my phone z3 compact. Job id-w[protected]
Vibration and speaker werent working.
I submitted my phone around mid june. Its august now. No one is giving any update on when i will receive the phone.
The last update is that there are no spare parts and i would receive a new phone. Now im not sure what the new phone will be but i wont accept any phone less than my previous specifications or price group (Preferably z series) and it should be new.
The next thing is why is taking months to give an update for a phone which is in warranty.
Service center and sony support both throw the blame on each other. Service center asks me to call sony support. And support says the opposite. No one gives a solution but waste for the costumer.

No one are responsible. Sony promotes phones but the service is pathetic. Now if this continues. People like me will share the feed back to hundred of humans around who wants to buy a phone saying never go for sony. Dont you think this will spread?
Now im not going to sit back and keep waiting.
I need a proper response on this.


Please tell me the escalation matrix for sony india.

Thank you.