Sony Led Tv — worst service by neosa electronics

Address:

Kolkata, West Bengal, 700042

It is a worst experience with neosa electronics authorised service centre at s p mukharjee road, kolkata. I had a 28 inch sony led tv. Due to some screen issue i had taken up with the sony customer service. However as per the thier instruction issue was handed over to sony neosa electonics one of the authorized sony service centre. I was offered a tv replacement from sony company. I had visited to the service centre in the mentioned address, i experience a very bad service from them. Response was very poor when not a single customer were there. The security guard woking there one of the worst person. Finally i collected my new tv from the service centre on 16th dec 17 and they assured us to install the tv on the same dayafter 2 p. M in the address provided by us. But no body visited to our address till 5 p. M. When we contacted them for installation the people received the call talk very arrogantly why we call them so often and they will come after 6.30 pm. We again waited for them till 6.30 pm and again contacted them they told us that they will come by 8.00pm. But sorry to say that no visited from the service centre to install the tv.

I just want to say that the people who working at the service centre are very interested professional and they are just ruining the brand image of sony.