Sony Liv — Account not enabled after payment

Hi, I made a payment to renew my Sony Liv subscription.
Payment was successful but still unable to access any content.
When I log into my account, it still asks me to subscribe.
I have sent several emails to the customer care support and there is no response at all.
I want this issue resolved as soon as possible or the money refunded at the earliest.
Received a message saying account is active (Screenshot attached).
But after logout and login, the account says to subscribe to view content and not able to access anything.
Payment made : 6th Jan 2023
Amount : Rs. 999