Sony Mobile — Asking for repair cost under warranty

Address:	147001
Website:	www.sonymobile.com

To, The CNBC Awaaz Ltd New Delhi Sub : Complaint against sony mobile Respected Sir/ Madam, Thank you very much for making a such a good show PEHREDAR, I Love your show and regularly watching. Its really give us power to raise our voice against Corrupt or bed Companies who forget their services after selling products. I have submitted my sony xperia z2 phone which is under warranty which I have purchased on 16 feb 2015 to sankalp electronics in sony Patiala service centre. they messaged me that your phone is ok you can collect it on 20 th . when I have gone for collecting the set it is in same condition as there is no network and there is moisture in camera and flash. sony service centre persons misbehaved and blamed that i have willingly put water on set, sony service center said we have submit the set in Chandigarh for repair and will give you estimate of repair. my concern is under warranty whysony have given me estimate of repair of Rs 29599 + tax for repair under warranty. it is water proof phone and it is not physically damaged so how you can give me estimate for repair under warranty. Please revert Asap .I have warranty card, phone bill and terms and condition outlet with me . it is water proof phone . sony is showing the videos shooting under water and all. when my phone is water proof how water can go inside the phone. if it is not water proof then why you are showing all such videos to sell the phone . It is water proof phone. I have spent 32000 just because of water proof now if phone is not working under warranty sony should repair it cost free and sony service center is giving me estimate of 29599+tax for phone of Rs-32000. Sony service center have mentioned warranty void and after 20 days discussion they are now saying that i have to pay 32000 for repair of my set as warranty void due to water for WATER PROOF phone. Regards, Anuja Walia #150/8 Manjit Nagar, Patiala +91 [protected]