[Resolved]  Sony Mobile — Defective product and bad service

Address:

Gurgaon, Haryana

Hi,
I am a Sony Xperia U user which I bought on 1st of December of 2012 from the authorized dealer in Gurgaon (in Haryana, India). The phones was/is working fine with some minor Wi-Fi issues which was solved by the Sony Repair center. Although my phone had a manufacturing defect with the exchangeable bottom cap, which is permanently fixed, that is, not switchable although I was provided another exchangeable cap.
When I contacted the Sony Customer service through phone, they registered my Cap related complaint (along with my Wi-Fi issue). While the service center didn’t record my complaint as they didn’t had any such category in their form, although after forcing them, they did mention it in their form by using a pen.
My Wi-Fi problem was solved immediately by re installing the software. but their supervisor assured me that my Exchangeable cap’s problem will be solved only when their technician will come back (he was on leave as according to them). And asked me to call them before I come back to center which I did twice and they gave me some strange excuse.
The phone works absolutely well without any problem both software and hardware wise but this problem really makes me annoyed


When i contacted sony online they didnt reply me in time, and when they did, they asked me to take my product back to service centre without actually thinking of my problem
& now my product is out of warranty