[Resolved] Sony Mobile — Defective product | |||
I bought a Sony Xperia C phone on 14th Oct. It was a defective product immediately after I bought the phone. I was told that as the invoice was done, it is under warrenty replacement and it has to go to service centre for replacement Service centre gave me a phone back yesterday, which one has 3 BRIGHT SPOTS in the screen. I am sick of SONY products and don't trust the quality and the time you guys are taking. Let me know what to do now. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
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I am sick of XPERIA C2305 product I have
- The last phone (after 3rd replacement received on 27th Dec) suddenly stopped yesterday evening and could not start. Only going to SONY screen
- I connected to companion, it was not able to detect
- Finally somehow it got detected and asked me to fix the problem through companion. Which totally wiped everything in the phone.
The back cover started deforming (after using for ONLY 10 DAYS) . I am attaching the pictures.
I need a complete refund with all the compensation and don't want a 4th replacement again.
The last ticket number raised today is [protected]
Sequence of events
8th Dec - Purchased phone and realized defective in 1 hour and returned to the shop same day
19th Dec - Got the replacement phone after 11 days. Phone was defective with bright pixels
20th Dec - Send the phone to service centre back for replacement
27th Dec - Phone received
9th Jan - Phone switched off and could not restart. I had to completely restore through companion Loosing all the data.
10th Jan - I logged a complaint for unacceptable product. and also the back cover has started deforming in about just 10 days of normal usage.
THIS PHONE IS PRONE TO LIQUID DAMAGE, FOR WHICH YOU GUYS DON'T GIVE ANY WARRENTY AS PER YOUR POLICY
Biraja