| Address: | Bulandshahr, Uttar Pradesh, 431001 |
Dear sir, i am dr swapnanjali avhad, md physician, from aurangabad, maharashtra. People buy sony mobile for being a reputed company and the one i bought from sony is just a junk.
As i had a trust in the quality and the services offered by sony, i had purchased a sony experia m4 dual aqua on 18th october 2015 from reliance digital shop in city centre mall, nashik, maharashtra. To my sheer disappointment, the mobile started giving problems from the very next month itself. The problems i faced were over heating while using during the calls, the battery backup was poor and the phone used to go off any time never to start up again unless given to service centre.
Till date in last 8 months i have visited the sony authorised service centre in aurangabad many times. The centre named mobile solutions, dwarika complex, jalna road aurangabad and i have submitted my mobile 3 times in the service centre for these problems. The service centre people just format my mobile every time (All 3 times), saying the problem is solved. But the problem still persists. Once the battery reaches zero, the mobile shuts off and never starts again even after charging for hours. Every time the mobile shuts down, does not starts again and i have to format it. Details of me submitting the mobile in the service centre - 1) job no. W[protected], 27th jan 2016
2) job no. W[protected], 9th march 2016
3) job no. W[protected], 29th march 2016
Can you imagine the problem faced by a reputed practising doctor, when her mobile get formatted every month? I lose all my important stored numbers, i lose all the data i have about my patients and i lose all important text messages which my hospitals and other related institutions send me. I lose all reminders, all appointment data which gives me lot of professional losses. Very disgusted, i pity on my decision to choose sony mobile.
Third time when i submitted my mobile, i was told that the mother body of the mobile was changed assuring me that no further problem will arise still the very next month similar problem has started. Since i purchased the mobile is with the service center for longer duration than with me. This is very disgusting and pathetic on the part of sony international.
The point is, i have been given a faulty manufactured piece at beginning or your authorized service center in aurangabad is just substandard and filled with unskilled staff who cannot recognize the problem in the mobile handset. I request you for the replacement of this faulty piece with a brand new mobile considering the problems i faced using the mobile.
I request you to look into the matter and replace my mobile handset with a brand new handset. I don’t want to repair this pathetic faulty handset anymore. This faulty handset has given me a lot of losses, both economical and with respect to the valuable information lost while formatting. I am so fed up with this kind of service offered by sony authorised service centers. If my complaints are not solved till satisfaction, i will be unwilling forced to take the help of consumer’s court for my monetary losses and the mental exhaustion caused by the company.
I hope the problem will be solved by sony mobile company and this faulty piece will be replaced by a new one considering my losses.
Attached with the mail are the bill and service center reports. Dr swapnanjali avhad
Phone no [protected]
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