| Address: | Aurangabad, Maharashtra |
Dear Sir,
I have Purchase Sony Xperia-SP -C5302 on 22nd August 2013 from Hanfij Collection in Aurangabad, India at Rs 22300/- Invoice no 6520 dated 22/08/2013, IMEA no [protected] My observation was that pone Battery was working fine for 7 to days and was giving me around 48 hrs battery backup. However since last 3 days battery is getting drained in around 12 hrs. I visited your site and did all types of setting as suggested but could not get result. I have noticed that the status of battery remains same in both without Stamina Mode as well normal mode. As per the software by changing stamina mode software should show new standby time. However even after changing to stamina mode battery stamina time dosent change. After this Service centre changed mother board on 11 October 2013- IMEA no [protected].
Again my phone screen stared blackening on receiving and dialing no, and I could not use the phone for conference / disconnecting the phone. Hence I submitted my phone to Sony Service centre in Aurangabad (Prasanna Electronics in Aurangabad on 05- March-2013. They once again Changed Mother Board of my phone and I have New IMEA no [protected]. After receiving the phone now my observation is that the 8 Mega Pixel Camera picture is not sharp as before and picture is also dark.
I couldn’t understand how the new phone can start behaving abnormally I have spent around Rs 2000 on account of visiting service centre more than 7 times. Now I have lost confidence on this model and i am also totally unsatisfied with this hand set. I have request to Sony for refund of my money that is Rs 24300/- or else give Equivalent phone of Apple make. I am frequent traveler hence need good backup. Sony service just gave me mail that they have escalated to concern but there is no action from Sony.
Kind Regards,
Rajesh Singh
E-76, Waluj MIDC,
Aurangabad 431136
(MS), INDIA
Mobile: +91(0) [protected] Tel.: +[protected]
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