Sony Mobile — New Mobile not Repaired since 2 Months - Pathetic Service Experience

Address:

New Delhi, Delhi

I am writing to you after a long patient wait of nearly 2 months to get my new(1 month old) Xperia Z repaired whose charging connector got damaged (all of a sudden). I submitted my phone with Nehru place, Delhi service centre on 23 May 2014 and i was given the Job id:-W[protected]in the Dishant Sidana). I was told i will be hearing back from them regarding the fault/ repair process after 20 or so days. So i decided to call them after 20 days. I was then told that the phone cannot be repaired under warranty clause. I re booked a new ticket on 5th June 2014 with Ticket id [protected](and Job id W[protected] as a repair not covered under warranty and for which ill have to pay. I talked to the manager there about when can i expect my phone repaired ? I was told this time ill hear from the repair factory people ( mathura road) where the phone will be sent for repair within 3-4 days. Since then i have received no call or information whatsoever. Moreover, I tried calling the service center number[protected], 17) and as expected it is either not answered or is engaged.(I couldnt get through to those people even once). So i tried their customer care no.[protected] and those guys told me the estimate is still pending for approval. This is HEIGHT of pathetic service that this company is giving about such an Expensive and Boasted product..