Sony — poor product/service - Sony

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New Delhi, Delhi

I Ahmed Ansari bought a Sony vaio laptop 8 months ago after a months its dvd writer stopped working, camera & touchpad don''t work properly and even hingers got loose, so i logged a complaint on 25th of september 2013, complaint no. 15813998, product is in warranty period & Product name- SVE15126CNB, Serial no, [protected]. Engineer visited after 2 weeks from unique infoways situated at Nehru place but after that i didn't getting any info regarding my complaint, i called to customer care many times but still no progress. Then i tried to call unique infoways to know the status of my complaint but they are very busy, they don't have time to receive calls from customers, never answered an single call of mine. even i wrote a mail to Sonyindia.[protected]@ap.sony.com its been more than a week i didnt get an reply from sony. if you guys really provide any customer service please solve my problem.