Sony — Service center and their responsibility

Address:

Ujjain, Madhya Pradesh, 456001

Date: Tuesday, December 15, 2015 Dear Sir, I had submitted a sony experia T-3 Model Number – D5102 for service at your authorized service center in Ujjain ( M.P. ) on date 27/10/15. I received following text message on my mobile : Dear Customer, W[protected] is created against your service ID “[protected] dt[protected] at ASC: Samriya Marketing-Ujjain[protected]” Along with purchase bill copy, the service center person told me an estimated expense of INR 15, 000.00 and told me to deposit INR 5000.00 advance, which I had deposited on 6/11/15. ( no proper receipt of the same was provided. ) Since then I had been visiting and calling them each day, but no response is given and now they have even stopped picking my phone calls. I am bound to take this matter to consumer forum if the same is not resolved within next 3 days. I want my phone and money back if sony can not provide service. I hope you would direct the concerned authorities to take some immediate action. I have enclosed with this mail the scanned copies of all relevant documents Regards Hakimuddin Husain