Sony — sony fooled me by giving a replacement mobile which is defective

Address:

Thiruvananthapuram, Kerala

My name is vishnu Rajeev. I bought a sony xperia zr model mobile on June 29 2013 for rupees 28800. On May 2014, my mobile has got some problem like handset mode not working, internal speaker not working ad well as loudspeaker and I was not even able to use Wifi feature. I went to service center pattom, trivandrum, kerala and filed a complaint. They promised with a new mobile since I was under warranty period. They called me after 5 days and told me new mobile is ready. I was very happy due to their quick response. I checked the phone at setbice centet and everything was working fine and they informed me this is a new mobile and nothing to worry. After 1 week, i tried to use the bluetooth feature and it was not working. I tried factory resetting and still the bluetooth was working. I wad also getting a message that that " memory suddenly stopped". What a waste of time..They had given me a faulty set by telling me that it is a new one. I am really upset now about SONY. I went there again and they told me that we need another replacement for the mobile for the second time. I was a hard core fan of Sony and now I lost my hope. My warranty gets expired by the end of the June. Now how can I trust them, they are not keeping their word. After the warranty expiration, if the mobile gets complaint what I will do. I called their complaint support and they are doing nothing. I feel I should get a compensation. They should extend my warranty for another 1 year. This is a matter trust Sony, New mobile getting aftet 1 week is not acceptable. Please ask them to extend the warranty or replace me with other model which costs 28800. My mobile is still under their custody. The ticket Id for the repair is [protected] and job no W[protected]. I here by enclosing my bill and the service sheet With regards Vishnu rajeev Mobile [protected] Address Vaishavam Neendoor po Kottayam Kerala India