Sony — Sony LED TV KDL-EX520 Panel Board Issue

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Chennai, Tamil Nadu

purchased a 40" colour Sony LED TV KDL-EX520 in March 2012. Now I am facing the horizontal RGB distortion on the screen, when approached the customer care, they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He took Rs. 500/- to tell me that it was the display panel board problem and which needs to be changed and the cost would be around Rs. 23000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. I found a lot of people facing this same problem and this to be a manufacturing defect. Funny Part is I do have a stabilizer to ensure that there is no fluctuation of power posibility to damage the Panel board. I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.