Sony — Sony Xperia m5 dual e5663

Address:	Dakshina Kannada, Karnataka, 575013
Website:	www.sonymobile.com/in

My Sony Xperia m5 stopped charging around 2 and half weeks back on 16th August . So I gave it for repair under warranty to the Sony service centre located in Valencia, Mangalore, Karnataka. I asked for a standby set but they told me that it's not available at the moment. They told me that it needs a replacement of a part and will be done the next week. Next week I call them and they tell me the part has still not arrived and will arrive next week. Now I wanted to ask them if they do have a standby set but they don't pick the call. Does it usually take 19 days for a repair under warranty. Help. Thanks.