[Resolved] Sonyliv — regarding monthly subscription deduction from account

navneetzz

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560029

I had once subscribed to the sonyliv for just one month, but they are charging from my account every month that also without even asking. From two months they are continuously deducting the amount from my account.

I've sent multiple complaints and cancellation of subscription requests to their customer care but they are not responding and canceling my subscription.

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Aug 9, 2021

Complaint marked as Resolved

Verified Support

Oct 30, 2017

Sony India Customer Care's response Dear Navneet,

We regret that you want to unsubscribe from our premium content like the best of Hollywood & Bollywood movies, LIV FIT, LIVE TV and WWE. At SonyLIV, we always aspire to give you the best of entertainment. While we’ve noted your request and would be sharing the next steps with you shortly.

Please share your registered mobile number and email address (if registered via email).

Meanwhile, we would be grateful to know why you’ve decided to leave. Do pick from the following:

•Desired content not available
•Poor streaming quality on 3G/4G/Wifi
•High Prices
•Any other reason

While we’ll miss you, be rest assured that there will be a world of entertainment awaiting you on your return.

Regards,
Team SonyLIV - We LIV to Entertain